Suisan Launch’s New Phone System, Enhances Service to Customers

We are pleased to announce the launch of a new phone system to enhance our service to you.

Effective January 4, 2016, all phone calls to 935-8511 (Hilo office) and 329-3558 (Kona office) will be answered by the phone system in our Hilo corporate office. To place an order, or to speak to a customer service representative, press 1.

The new phone system will improve our ability to contribute to your success by providing you with faster, effective service.

Less wait time:

• The phone system will answer immediately, and will route your call to the first available customer service representative.
• We can quickly add more customer service representatives during periods of high call volume.

Effective service:

• Our friendly, Hilo-based customer service representatives will have more time to attend to your needs.
• Customer service representatives are steps away from the knowledge and resources of our corporate offices.To place orders, in addition to calling our office, you may also fax orders to 969-8536, email orders to orders@suisan.com, submit orders on our website, or connect via Electronic Data Interchange (EDI). Ask one of our representatives for more information. We’ll be happy to discuss these options with you.

Thank you for your business and for allowing us to “Make Good Food Together”.